FAQ's/ Contact Us
If you can’t find the info you are looking for, don’t worry! You can get in touch with us at
As the immediate email response should automatically state, we may take up to two business days to get back to you.
Everything is always out of stock?!
We currently restock the website about twice a month, and these restocks are announced on our Instagram page. We do tend to sell out quite quickly, and do our very best to restock again, but it’s always good to keep up to date with us on social media as that’s always where we update about restocks
Now that HPC has been running almost seven years, we have built up quite a large product range, so we can not restock everything each time. We run Instagram posts checking in to ask what you guys are most keen to see in upcoming restocks, so if there’s something you love or something you’ve run out of and want to replace, keep in touch via email or Instagram because when there’s lots of people asking for the same item, it helps us to know that’s what people would like to see on the site again
Where is my order/ When will it ship?
All orders can take between one and ten working days to process and ship. Working days do not include weekends, holidays or the day of the restock (as this usually goes live at 8pm in the evening)
This is stated at checkout, so please be aware of this BEFORE ordering. All orders will receive a dispatch email when processed this may hide in your spam folder depending on your email provider. The date of the dispatch email is the day your order was processed and left OUR possession. We use a business drop/off as well as a business collection service, so it may not necessarily be the day which the courier actually processes the parcel for posting. With a high volume of parcels in each dispatch, it can sometimes take the service a couple of days to process each load.
Can you track my parcel?!
We use Parcelforce, Hermes and Royal Mail for our deliveries, and all parcels are sent recorded for security and safety.
Most of the time, an initial dispatch email will be sent on the day we book and pay for your shipping, and then a second email with a tracking number will be automatically forwarded to you when the courier has collected the parcel. There can be a couple of days in between these emails during particularly busy periods
If your parcel has gone beyond a full week after your second dispatch email (with tracking included in it) and not arrived (very unlikely and rarely happens) , we would then be able to check up on it.
Are your products vegan/ ethical?
We use only vegan friendly ingredients, all of our sparkle comes from cruelty free, ethically sourced mica and lustres, and any glitters that we use in bath and body products are always plastic free biodigradeable options. All of our face scrubs contain vegetable based glycerin and we avoid palm oil.
We also do not use SLS in our products our soaps, shower gels etc are all sls-free, and we use a plant derived alternative in our bathbombs
Do your Bath Bombs stain?!
We use only water soluble, ethically sourced and cruelty free colourants. While none of our colourants are capable of staining on their own, due to being entirely water soluble, As with any type of bath bomb, we do always advise that customers remove any excess from the sides of a bath immediately after use. If colourants from any bath bomb products are left on sides, particularly if the bath surface is worn at all, or there are butter or oil products left on the sides prior to use, they may prove more of a pain to scrub off.
I am trying to reduce my plastic use. What can I do with my empty pots?
Contact us via email if you are interested in returning your 'empties' to us, as we do currently accept these back as part of our efforts to minimise our impact on the environment. We are also always happy to send your order without any of our plastic soap and bomb baggies. Just pop us an email in advance!
Do you ship to my country?
We unfortunately no longer ship internationally. We now only ship within the UK. Sadly Brexit made shipping outside of the U.K. into a really difficult process where parcels were taking weeks/months to arrive, included a lot more paperwork and admin, and the costs sky rocketed. While we are aware there are ways and means of ordering to other countries using mail forwarding companies, or third parties, these can be expensive and unfortunately HPC is not responsible for any forward shipping issues to countries we do not personally ship to, including damages, losses, charges, costs and/or customs taxes.
We will ship to whatever UK address is provided, as per normal, and are unable to make exceptions
Can I get free samples?!
Only when placing an order. We are often asked for samples. We do often send samples in orders. 99% of orders will recieve at least one free sample, but we cannot send you a specific sample on request because we simply dont have the capacity. You are likely to be sent one at random anyway, as we would only not send samples if its on the rare occasion we have none left/ready at the time of dispatch, or if the only samples ready are not suitable for your order.
Are your products safe?
Indeed they are. In compliance with UK law, all cosmetic products including anything by an ‘indie’ brand must be approved by a lab technician/ cosmetic chemist before they are sold. We currently work with two UK based cosmetic testing laboratories who provide the CPSR’s and stability testing of our products.
Do you have a loyalty system?
We do! If you click the purple star icon on the bottom right of the website, you can sign up to earn Happy Place Points on every order. The points system is further explained during sign up, but lots of our regulars now earn £5 and £10 vouchers to spend, as well as referral and birthday points.
Do you want promoters?
Happy Place does not pay for promotion, or send free products in return for it. So while we are flattered by the amount of offers we receive, all promotion of HPC seen on social media is genuine customer purchase, and we cannot always respond personally to the amount of emails we recieve offering promotion in exchange for free products. This has never been something we have engaged in, purely because by avoiding it, we can afford to offer our little extras like samples in orders and our very regular distribution of free RAOK (Random acts of kindness) products to the customers who purchase and support the brand. It also means we (and you) can be confident that all promotion is genuine. Our customer base has always told us they respect and trust us because of this choice, so we now stick to it.
Can I return an item?
For obvious hygeine reasons, we cannot accept returns on any items. Due to the nature of our products, any returns would have to be destroyed on reciept, as they are no longer covered by our own hygeine control.
However, If you find any issue with your order, or with any of our products that you feel arrive outwith our usual high standards, dont worry! just pop us an email. We appreciate all feedback and we are always open to hearing from you guys.